Online Account Help for Employers

Create an Online Account at des.nc.gov to:

  • Manage your unemployment insurance tax information
  • Respond to unemployment claims

Need help with your Online Account?

Steps to Create an Online Account

  1. Click here to Create an Online Account.
  2. Select ‘I am a Business/Remitter/Third Party user.’
  3. Enter your seven-digit Employer Tax Account Number (EAN) two times.
  4. Enter the six-digit PIN for your EAN.
  5. Create your Sign In credentials (User Name and Password).
  6. Enter a valid email address. You will need to access this email to activate your account.
  7. Check your email for instructions on how to activate your account.
  8. Click on the link in the email and use the User Name and Password you created in Step 5 to sign into your account.

 

I don’t have an Employer Tax Account Number (EAN).

I don’t have an Employer Tax Account Number (EAN).

If you do not have an Employer Tax Account Number (EAN), you can apply for one here. After you apply, you will receive two pieces of mail: one with your seven-digit EAN, and one with your six-digit PIN. This may take four to six weeks.

You can then use the seven-digit EAN and six-digit PIN to create an online account at des.nc.gov to manage your unemployment tax information and respond to unemployment claims.

If you have an EAN, but do not remember your six-digit PIN, do not apply for another EAN. Email DESEmployerAccountHelp@nccommerce.com for PIN assistance.

(Requests from individuals who need help filing a claim will not receive a response from this email.)

I have an Employer Tax Account Number, but I don’t have the six-digit PIN.

I have an Employer Tax Account Number, but I don’t have the six-digit PIN.

Employers may email DESEmployerAccountHelp@nccommerce.com for PIN assistance.

(Requests from individuals who need help filing a claim will not receive a response from this email.)

I have an online account, but I don’t have access to the email to recover my User Name or reset my Password.

I have an online account, but I don’t have access to the email to recover my User Name or reset my Password.

Employers may email DESEmployerAccountHelp@nccommerce.com for account sign in assistance.

(Requests from individuals who need help filing a claim will not receive a response from this email.)

How do I respond to a claim/Request for Separation Information?

How do I respond to a claim/Request for Separation Information?

  1. Sign into your Online Account here.
  2. Below the ‘My Alerts’ banner on the right side, locate ‘Claim Services.’
  3. Click on the green words ‘Click Here.’
  4. Click on the link ‘Respond to Request for Separation Information.’
  5. On the left side, click on the circle next to the Social Security number.
  6. Moving to the right, enter the claimant’s original start date, end date and if any separation pay was paid (Yes/No).
  7. At the bottom of the page, click ‘Save.’
  8. Return to the claim and click on ‘Additional Information’ on the right side of page.
  9. Click on the circle on the left side, then click ‘Continue.’
  10. Read the page. Then scroll down and click on the box saying you ‘have read and understand.’
  11. Click ‘Next.’
  12. If your company is not a Temporary Agency, click ‘No,’ then click ‘Next.’
  13. Read the page. Then click on the box saying you ‘have read and understand.’ Then click ‘Next.’
  14. Answer the separation question.
  15. To advance to the next page, click ‘Next.’
  16. Review the questions and answers you provided. You may change an answer by clicking on the question. If the information is correct, click on ‘Submit.’
When I sign into my account, I do not have an option to choose ‘Claim Services.’

When I sign into my account, I do not have an option to choose ‘Claim Services.’

It is possible that when your account was created, it was only set up for tax services, not for claims services. Employers may email DESEmployerAccountHelp@nccommerce.com for assistance with account service types.

(Requests from individuals who need help filing a claim will not receive a response from this email.)

What happens if I do not respond to the Request for Separation Information for a claim within 10 days?

What happens if I do not respond to the Request for Separation Information for a claim within 10 days?

After a person files a claim, their last employer is given 10 days to respond to notice of the claim. If the employer does not respond within 10 days, and the individual identified ‘coronavirus’ as the reason for separation from employment, the system will automatically adjudicate the issue. If all other requirements are met, benefits will be paid. The employer will be notified of that determination by mail. If the employer feels the claim is not valid, they may appeal the determination.