Account Creation and Sign In–Employers and Remitters FAQs

How do I setup a user account to conduct business online?

How do I setup a user account to conduct business online?

If you already have an account with us, select the Sign-up link presented top right on the DES website. Follow the instructions to setup a user account for online services. NOTE – you will need your seven (7) digit Employer Tax Account Number or six (6) digit Remitter Number, and PIN. If you have lost your PIN contact us at 919-707-1150. 

If you do not have an account with us: 

Employers - Click here and follow the instructions to apply for a UI Tax Account Number.

Remitters - Call 919-707-1191 to apply for a Remitter Account Number.

IMPORTANT NOTE: If you’re a Remitter, you only need to apply for a Remitter Account Number if you report tax and wage data or file claims data for employers with employees in North Carolina.

How do I reset my Password?

How do I reset my Password?

Click on the Sign in link presented top left and use the ‘Forgot/Reset password’ option provided. 

How do I change my Account Settings?

How do I change my Account Settings?

You need to Sign in to the website and select the ‘Account Settings’ presented top left. 

How will the user activate their new user account?

How will the user activate their new user account?

After the new account is created, an email is sent to the user’s email address provided during account creation. The email contains a link that must be selected to activate the account. The email link is valid for only one hour. The user can now sign in to the website using their new credentials. This sign in will also provide access to the SCUBI portal. 

Can a Remitter create a new user account?

Can a Remitter create a new user account?

The Remitter will establish an account the same way a user does. Remitters will need to select the applicable service type that applies to them. A remitter can submit information for either tax purposes or claims purposes, not both. The Administrator is responsible for editing or deleting other users (including remitters) as necessary to keep their account current. 

What if I wait longer than one hour to activate the account?

What if I wait longer than one hour to activate the account?

An error message will occur, and the user will automatically receive another email with another link to activate their account.

Who do I contact if I need assistance setting up my account, or if I’ve locked myself out of the account?

Who do I contact if I need assistance setting up my account, or if I’ve locked myself out of the account?

Please contact the Employer Call Center (ECC) at 919-707-1150. Select option three from the menu for assistance. 

Who will be assigned as the administrator for the account when I change my sign-in information?

Who will be assigned as the administrator for the account when I change my sign-in information?

The first user who creates a new sign-in will automatically be set up as the account administrator. 

Will I be signed out automatically for inactivity while on the website?

Will I be signed out automatically for inactivity while on the website?

Yes, users not submitting any data or accessing pages from the home-screen (inactivity) will be locked out after sixty (60) minutes and will need to sign back in. 

Can I select additional administrators for the account?

Can I select additional administrators for the account?

Yes. The business administrator can select additional administrators and access by going directly to the business approval screen and completing the information under “user details.” This is the same location where an administrator can manage a change in status on an account, approve or deny a user account, activate a user account, and suspend and/or terminate a user account.

What happens if the user provides a bad password during sign in?

What happens if the user provides a bad password during sign in?

The user will see a message stating that their credentials are incorrect. They will also have the ability to click on: Forgot Password – which is a link to assist the user in re-setting the password. Users can always contact the Employer Call Center for assistance.

Can my account become locked after repeated attempts to sign in with an incorrect password?

Can my account become locked after repeated attempts to sign in with an incorrect password?

Yes, the user will be provided five (5) attempts to sign-in with the correct password. The number of attempts can occur all at once or over a period of time. The system will keep count of the sign-in attempts and reset the counter back to zero, once the correct information is entered into the system. 

Will the user see a message if the account is locked?

Will the user see a message if the account is locked?

Yes, the user will see a message informing them that the account is locked and to call the Employer Call Center (ECC) for assistance. The Employer Call Center will utilize the admin screen to assist the user.