Account Creation and Sign In–Individuals FAQs

Create your online account.

Create your online account.

  1. Select Sign Up on the DES webpage
  2. Enter your Social Security Number twice.
  3. Select 'Next.'
  4. You will then reach the 'Account Creation' page. Here you will:
    • Create a user name.
    • Enter your email address twice.
    • Create a pin number.
    • Enter your contact phone number.
    • Create a password.
  5.  Select 'Create Account.'
  6. After your new account is created, an email will be sent to the email address you provided during your account creation. Select the link in the email to activate the account. The link is only valid for one hour. You can now Sign In to the website using your user name and password.

*If you have questions or need assistance, contact the DES Customer Call Center at 888-737-0259.

How will the user activate their new user account?

How will the user activate their new user account?

After the new account is created, an email is sent to the user’s email address provided during account creation. The email contains a link that must be selected to activate the account. The email link is valid for only one hour. The user can now sign in to the website using their new credentials. This sign in will also provide access to the user portal.

What if I wait longer than one hour to activate the account?

What if I wait longer than one hour to activate the account?

An error message will occur, and the user will receive another email with another link to activate their account.

Who do I contact if I need assistance setting up my account, or if I’ve locked myself out of the account?

Who do I contact if I need assistance setting up my account, or if I’ve locked myself out of the account?

Please contact the Customer Call Center (CCC) at 888-737-0259. 

How do I reset my Password?

How do I reset my Password?

Click on the Sign in link or button and use the ‘Forgot/Reset password’ option provided.

How do I change my Account Settings?

How do I change my Account Settings?

You need to Sign in to the website and select the ‘Account Settings’ presented top left.

Can my account become locked after repeated attempts to sign in with an incorrect password?

Can my account become locked after repeated attempts to sign in with an incorrect password?

Yes, the user will be provided five (5) attempts to sign-in with the correct password. The number of attempts can occur all at once or over a period of time. The system will keep count of the sign-in attempts and reset the counter back to zero, once the correct information is entered into the system. 

Will I be signed out automatically for inactivity while on the website?

Will I be signed out automatically for inactivity while on the website?

Yes, users not submitting any data or accessing pages from the home-screen (inactivity) will be locked out after sixty (60) minutes and will need to sign back in.