NCDES Mobile App

The N.C. Division of Employment Security now offers a mobile app for claimants of unemployment benefits! Current claimants can use the NCDES mobile app to conveniently:

  • File weekly certifications for benefits.
  • Check claim and payment statuses.
  • View important documents and notifications from NCDES.

  Available now in the Google Play Store and Apple App Store!

Accessing the app:

  • Download the NCDES Mobile App from the Google Play Store or the Apple App Store.
  • To use the app, you must be a current claimant with a DES online account and active claim. You will use your NCDES username and password to sign into the app.
  • Please note that you cannot reopen or file a new claim from the app. You will need to access the des.nc.gov website via your phone or a computer to perform these actions.

You can use the app to:                                                

  • File your weekly certifications. File weekly certifications for UI, PEUC or PUA claims. When your certification is complete, you will receive a confirmation number.
  • Check your claim status. Status includes claim duration, weekly benefit amount, remaining balance details.
  • View your payment status. Status includes date and status of payments, amount and payment method.
  • View important documents and notifications from NCDES. PDF versions of notices can be accessed by clicking on Documents in the drop down menu located in the upper-left corner of the screen.

Notifications:

There is a Notifications Bell on the top-right corner of the screen to indicate when you have a message. You will receive a message when:

  • You have a new document to view.
  • Your Reemployment Services and Eligibility Assessment (RESEA) appointment has been scheduled.
  • Your appeals hearing has been scheduled.
  • NCDES needs additional information from you. 

 

Having issues with the NCDES app? Call the DES Customer Call Center at 888-737-0259 for assistance.