Creating a NCSUITS Account if You Have an ID Number

Employers or Agents who have a username and password from the legacy system do not need to create an online account. You will use your existing credentials to access NCSUITS.

You need to create an NCSUITS account if you already have an Employer or Agent ID Number from DES but do not have a username and password for NCSUITS. 

1. Click on Create an Online Account.
2. Select ‘I am a Business/Agent/Third-Party user, requiring DES claim/tax services for businesses’
3. Click the checkbox beside ‘I’m not a robot’ and click ‘Next’.
4. Enter your seven-digit Employer or six-digit Agent ID Number (ID Number) two times. ID numbers in NCSUITS will have three-to-four leading zeros but are not required to be entered at this time.
5. Enter the six-digit PIN for your Employer/Agent ID Number.
6. Create your Sign In username and password.
7. Enter a valid email address. 
8. Check your email for instructions on how to activate your NCSUITS account.

Click on the link in the email; use the username and password you created in Step 5 to sign into your NCSUITS account.

Steps to Creating a NCSUITS Account Without an ID Number

Employers and Agents have to have an Employer or Agent ID Number to create an NCSUITS account. There is a way to get an ID Number as you create your NCSUITS account. Follow the instructions below to receive an ID Number and create access to your NCSUITS account.

1. Click on Create an Online Account.
2. Select ‘I am a Business/Agent/Third-Party user, requiring DES claim/tax services for businesses’
3. Click the checkbox beside ‘I’m not a robot’ and click ‘Next’.
4. Check either the box beside ‘I am an Agent/Third-Party Administrator working on behalf of an employer and do not have an ID Number for my agency’ OR ‘I am an Employer that does not have an Employer ID Number’. 
5. Complete all required fields on the next screen.
6. DES will provide you with an ID Number.
7. Follow steps #1 through #9 above to create your sign-in username and password.

After entering a valid email address and receiving emailed instructions, click on the link in the email and use the username and password you created to sign into your NCSUITS account.

Employer or Agent ID Number (ID Number)

The Employer Account Number, or EAN, is named something different in the North Carolina State Unemployment Insurance Tax System or NCSUITS. In NCSUITS, it is called the Employer or Agent ID Number. The number is the same as the one employers and agents used in the legacy system – except there are now three-to-four leading zeros. 

You can apply for an ID Number online. After you apply, you will receive two pieces of mail: one with your 10-digit ID Number, and another with your six-digit PIN. This may take four-to-six weeks.

Once you have you ID Number and PIN, you will use them create an NCSUITS account to manage your unemployment tax information and respond to unemployment claims.

Resetting Your ID Number PIN

If you need to reset your PIN, please contact the Employer Call Center at: 866-278-3822.

Resetting ID Number Password

If you have an ID Number but do not remember your username and/or password, do not apply for another ID number. 

Sign-in by entering your username and selecting ‘I forgot my password/reset password.’ If you do not remember your username, select ‘I forgot my username.’ An email will be sent to the email of record.

Note: individuals filing a claim should not use this email as they will not receive a response.

Liability and Tax Rate Information for New Employers

Based upon the information provided at the time of your application for an Employer Tax Account Number, you will receive a letter stating the Liability Date and Tax Rate Information.

New Employer Tax Rate Table

For more information about tax rates and reducing the tax rate: Tax Rate Section.