You must repay any overpayments to the N.C. Division of Employment Security (DES).  An overpayment means that you were paid unemployment benefits you were not entitled to get. You must pay the total to avoid debt collection. If you cannot pay the total balance, you may set up a payment plan online or by contacting a Recovery Specialist at 888-737-0259. You will get monthly statements showing your balance and the minimum amount that you must pay monthly. 

Payments

You can make payments by:

• Credit Card
• Debit Card
• Check
• Money Order

Credit and debit card payments may be made through your MyNCUIBenefits account.  

Make checks or money orders payable to the N.C. Division of Employment Security. Include your name and claimant identification number, and mail to: Make checks or money orders payable to the N.C. Division of Employment Security. Include your name and claimant identification number, and mail to: 

• Withholding your earnings.
• Withholding your federal tax refund.
• Withholding your state tax refund.
• Withholding your lottery winnings.
• Beginning criminal prosecution and/or civil court action. 

If you have an overpayment balance while you are getting benefits, your benefits will be cut by: 

• 50% for non-fraud overpayments or
• 100% for fraud overpayments.  

NOTE: You may request a waiver for non-fraud overpayments after your appeal rights have expired and the appeal decision is final.  

• Collection of fraud overpayments cannot be waived.  
• Submit a waiver request online or fax it to 919-857-1296.  

Repayment of non-fraud overpayments may be waived for good cause. Waiver requests should be filed after the appeal rights expire on the determination of overpayment. If an appeal was filed, your waiver request should be made after the decision becomes final. Waiver requests may be filed online or by fax to 919-857-1296. Recovery of fraud overpayments cannot be waived. Learn more about waivers on our Overpayment FAQs page.

Visit our Overpayments FAQ page for more information