Unemployment Insurance Fraud

Fraud Reporting Form 

DES Fraud Hotline: 984-465-9224 (Monday – Friday, 8 a.m. to 5 p.m.)

Unemployment Fraud

We take unemployment fraud seriously.

The Division of Employment Security is working hard to detect and prevent fraud in the unemployment benefits system. If you suspect someone has used your name and personal information to apply for unemployment benefits, please let us know by using the DES Fraud Reporting Form.

Employers should review all notices they receive from the Division of Employment Security relating to unemployment benefit charges and employee separations, and report any errors or disagreements.

Examples of Unemployment Benefits Fraud

Identity Theft/Imposter Fraud

Fraudsters use another person’s personal identifying information (PII) to apply for and receive unemployment benefits. PII can be stolen through outside data breaches, email phishing schemes, impersonation scams and other methods.  

Fraud Overpayments

This kind of fraud occurs when a claimant makes false statements or withholds information to receive unemployment benefits; for example, when a claimant continues to receive benefits after returning to work, and does not report their earnings.

According to the FBI, be on the lookout for the following suspicious activities:

  • Receiving communications regarding unemployment insurance forms when you have not applied for unemployment benefits.
  • Unauthorized transactions on your bank or credit card statements related to unemployment benefits.
  • Any fees involved in filing or qualifying for unemployment insurance.
  • Unsolicited inquiries related to unemployment benefits.
  • Fictitious websites and social media pages mimicking those of government agencies.

Reporting Unemployment Fraud

If you suspect someone has used your personal information to apply for unemployment benefits, you should report it to DES using our Fraud Reporting Form. This will allow us to investigate the suspected fraud and, if necessary, stop the payment of benefits.

Our benefits system may automatically send you a bill for overpayment of benefits. If you have been a victim of fraud, don’t worry! You are not liable for the payment.

Requests for information about a fraudulent claim may be submitted to DES using the Request for Release of Information Form.

We also recommend you consider taking the following steps if you believe you have been a victim of identity theft:

  • File a police report.
  • Visit the North Carolina Department of Justice website for more information about identity theft protection at ncdoj.gov/protecting-consumers/protecting-your-identity/
  • File a complaint with the Federal Trade Commission at identitytheft.gov or call the FTC hotline at 877-438-4338.
  • Contact one of the three major credit bureaus to place a “fraud alert” on your account: