N.C. Division of Employment Security COVID-19 Information
Our customer call center is experiencing high call volume. The fastest and most efficient way to file a claim is online. Create an account, file a claim and get the latest information here.
COVID-19 InformationOnline Account Access
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Individuals applying for unemployment benefits and employers managing tax and unemployment information must have an online account.
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COVID-19 Information
If you are laid off work temporarily or if your hours are reduced due to a business slowdown or a lack of demand as a result of COVID-19, you may be able to receive unemployment benefits. In order to determine eligibility, you must first apply for unemployment. If you’re temporarily out of work or working reduced hours due to COVID-19, select one of those two separation reasons when filing your claim.
Get the latest information about COVID-19 and unemployment insurance in North Carolina.
Important Weekly Certification Information
Complete your Weekly Certification. If you do not complete a Weekly Certification, you will not be considered for payment.
If you have filed a claim for unemployment insurance, you must complete a Weekly Certification each week to receive payment.
A Weekly Certification is a series of yes/no questions that helps determine your eligibility for benefits each week. If you do not complete a Weekly Certification, you will not be considered for payment.
Log into your Online Account to complete your weekly certification. If you do not have online access, call 888-372-3453 (Weekly Certifications only).
TIP: N.C. Executive Order 118 allows some requirements to be waived for people filing for unemployment due to COVID-19. If you are filing due to COVID-19, you may answer ‘yes’ to this question on the Weekly Certification: Did you look for work?
1099-G Information
Did you receive unemployment benefits in 2019? If so, you will receive a Form 1099-G from the Division of Employment Security. The processing and mailing of the 1099-Gs for 2019 is in progress. To view and print online copies, sign into the DES website. More information about the 1099-G can be found here.
DES Proposed Rules
Pursuant to N.C. Gen. Stat. § 150B-21.2, DES intends to adopt permanent rules. Review DES’s proposed rules.