North Carolina Division of Employment Security
The Division of Employment Security is working hard to help North Carolinians understand unemployment insurance and receive the benefits for which they are eligible. If you have questions or need assistance with your claim:
- Find out the status of your claim at any time by phone or by clicking on the Claim Status tab in your online account.
- Chat with one of our agents here at des.nc.gov or call our Customer Call Center for assistance.
- Check our website frequently for updated FAQs and information for individuals and employers.
Please note that NCWorks Career Centers do not process unemployment claims, and staff at those offices cannot answer specific questions about your claim.
Online Account Access
Create Account
Individuals: Create an Online Account to file for unemployment.
Employers: Create an Online Account to manage your tax and unemployment information.
Online Account Help
News and Alerts
Work Search Required for All Claimants
Under Executive Order 216, all claimants of unemployment benefits will be required to fulfill work search requirements beginning June 6, 2021. The work search requirements apply to all claimants receiving state unemployment benefits, Pandemic Emergency Unemployment Compensation or Pandemic Unemployment Assistance.
To receive benefits, you must make contact with at least three different employers each week and keep a record of your work search, as is required by state law. One of the three weekly job contacts can be satisfied by attending an approved reemployment activity offered by a NCWorks Career Center or a partnering agency. Learn more.
Claimants Must Provide Employment Documentation for PUA Benefits
IMPORTANT: Federal guidelines require any claimants who have received PUA benefits on or after Dec. 27, 2021 to provide proof of prior employment or self-employment to receive benefits. Claimants fail to submit acceptable documentation by the deadline in their notice from DES will not be eligible to continue receiving PUA benefits and may be required to pay back benefits received since Dec. 27, 2020. Learn more.
Employers: How to Report Refusal of a Job Offer
Claimants who refuse a suitable offer of work are typically ineligible to receive unemployment benefits, unless it is determined that the claimant has good cause to refuse to return to work.
Employers may report to the Division of Employment Security that an individual has refused an offer of work through the Refusal of Job Offer link on the Claims Services menu of their DES online account. DES will review information provided by the employer and the claimant to determine whether the claimant may continue receiving unemployment benefits.
For Employers: How to Report Refusal of a Job Offer
Identity Verification through ID.me
Identity verification through ID.me is one of the tools DES uses to help protect the security of claimants’ unemployment accounts and prevent unemployment insurance fraud.
Claimants who are required to verify their identity through ID.me will receive an email from DES with more information and a link to begin the verification process. Once verified, the claimant will receive an email from DES with information about accessing their account for unemployment benefits. The claimant should allow up to 48 hours after verification to be able to access their account. Learn more.
DES Proposed Rules
Notice is hereby given in accordance with G.S. 150B-21.2 that the Department of Commerce - Division of Employment Security intends to adopt the rules cited as 04 NCAC 24D .0201, .0206, amend the rules cited as 04 NCAC 24D .0102, .0202, .0203; 24F .0304, and repeal the rules cited as 04 NCAC 24D .0103-.0106; and 24F .0303. The notice of text of the proposed rules is found on the Laws and Rules page.