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North Carolina Division of Employment Security

The Division of Employment Security is working hard to help North Carolinians understand unemployment insurance and receive the benefits for which they are eligible. If you have questions or need assistance with your claim:

  • Find out the status of your claim at any time by phone or by clicking on the Claim Status tab in your online account.
  • Chat with one of our agents here at des.nc.gov or call our Customer Call Center for assistance. 
  • Check our website frequently for updated FAQs and information for individuals and employers.

Please note that NCWorks Career Centers do not process unemployment claims, and staff at those offices cannot answer specific questions about your claim.

Online Account Access

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Individuals: Create an Online Account to file for unemployment.

Employers: Create an Online Account to manage your tax and unemployment information.

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Federal Pandemic Unemployment Compensation to End July 25

Unless the federal government acts to extend the program, the last week for which claimants will be eligible for Federal Pandemic Unemployment Compensation (FPUC) is the benefit week ending July 25, 2020. FPUC is the federal program of the CARES Act that provides an extra $600 in weekly assistance to people receiving state or federal unemployment benefits. 

Under the federal CARES Act, FPUC is not payable for any week of unemployment ending after July 31. 

  • For states, including North Carolina, where the unemployment week ends on a Saturday, the last week for which FPUC can be paid is the week ending Saturday, July 25. 
  • People who are owed FPUC for weeks ending April 4 through July 25 will be paid those benefits retroactively.

Employer Tax Credit 

Under North Carolina’s COVID-19 Recovery Act (S.L. 2020-3), employers will receive a tax credit towards their contribution to the state’s Unemployment Insurance Fund. The credit is equal to the amount of the employer’s contribution due to the fund for the first quarter of 2020. 

Employers do not need to do anything to receive this credit other than to file their 1Q2020 Tax and Wage Report. Employers must file the report to receive the credit.

Any payments made for the first quarter will automatically be applied to any contributions due for the second quarter of 2020. If the amount of the credit is higher than the contributions due, the difference will be refunded. 

Please note that any outstanding employer bills for the first quarter of 2020 are no longer due and will be cancelled.

1099-G Information

Did you receive unemployment benefits in 2019? If so, you will receive a Form 1099-G from the Division of Employment Security. The processing and mailing of the 1099-Gs for 2019 is in progress. To view and print online copies, sign into the DES website. More information about the 1099-G can be found here.

DES Proposed Rules

Pursuant to N.C. Gen. Stat. § 150B-21.1, DES intends to adopt a temporary rule-.04 NCAC 24G .0104.   The public hearing is July 7,  2020.  Notice of the temporary rule is posted on the OAH website.

Pursuant to N.C. Gen. Stat. § 150B-21.1, DES intends to adopt temporary rules: 04 NCAC 24G .0101, .0102, and .0103.  The public hearing is May 26, 2020. Notice of the temporary rulemaking is posted on the OAH website.

Pursuant to N.C. Gen. Stat. § 150B-21.2, DES intends to adopt permanent rules. Review DES’s proposed rules. A public hearing on the DES Proposed Rules will take place on May 1, 2020 at 10 a.m. For more information, visit the Laws & Rules page.

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