North Carolina Division of Employment Security
The Division of Employment Security works hard to help North Carolinians understand unemployment insurance and receive the benefits for which they are eligible.
Online Account Access
Create Account
Individuals: Create an Online Account to file for unemployment.
Employers: Create an Online Account to manage your tax and unemployment information.
Online Account Help
Need Help?
Online Assistance
View your claim status anytime in your online account.
Customer Call Center
Phone: 888-737-0259 / Monday through Friday: 8 a.m. - 5 p.m.
Report Fraud
If you suspect unemployment benefits fraud, report it to DES.
News and Alerts
2022 Base Unemployment Insurance Tax Rate for Employers
N.C. Senate Bill 311, signed into law by Governor Roy Cooper on Nov. 10, freezes the base contribution rate to the state’s Unemployment Insurance Trust Fund for experience-rated employers at 1.9% for 2022.
The base contribution rate is one of the factors used to calculate an employer’s unemployment insurance taxes for the year. The Division of Employment Security will send tax rate notices to employers before Jan. 1, 2022. Learn more at des.nc.gov/employers/tax-rate-information.
Tips for Filing for Unemployment Benefits
When you’re filing for unemployment benefits, it’s important to read all the information you receive from the Division of Employment Security, know your responsibilities and provide accurate information. If you don’t, you may have to pay back benefits you were not eligible to receive, or you may be committing fraud.
Follow these Tips for Filing for Unemployment Benefits to avoid errors and help ensure you receive proper benefit payments.