Language Services

Please read, print and share this brochure about Language Services.
The Language Services fact sheet is also available in the following non-English languages:

  1. Arabic
  2. Chinese (Mandarín)
  3. French
  4. Haitian Creole
  5. Hindi
  6. Hmong
  7. Korean
  8. Russian
  9. Spanish
  10. Vietnamese

Interpretation versus translation:

The interpretation is spoken and the translation is written. Our agency provides an interpreter for any language. This service is primarily provided by telephone. The agency also translates vital documents into specific languages. The documents and languages they are translated into are identified in the Language Access Plan.

What is a vital document?

The U.S. Department of Justice Language Access Assistance Guide states, vital written documents include, but are not limited to:

  • consent and complaint forms;
  • intake and application forms with the potential for important consequence;
  • written notices of rights;
  • notices of denials, losses, or decreases in benefits or services;
  • notices of disciplinary action;
  • signs; and 
  • Notices advising LEP individuals of free language assistance services."

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What are the languages to which the agencies will translate the vital documents?

At the moment, Spanish, Traditional Chinese (Mandarin), Vietnamese, and French, which are the four most common non-English languages spoken in the state of North Carolina. This is based on US Census data and may change over time. We also may choose to translate documents into additional languages based on experience and other federal requirements. 

Who is making sure this happens?

Our Language Access Coordinator oversees the agency's Language Access Plan. The Director of Internal Audit monitors to assure the agency complies with federal compliance requirements.

Language Access Coordinator

To contact the Language Access Coordinator for free interpretation services fill the contact form and submit. 
Language Access Coordinator: Larry Parker

What else is being done?

We have developed uniform documents to help people identify the services that are available. Posters, notices, and complaint forms are all the same, so people can easily identify and recognize them.

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What should I expect if I visit the Department of Commerce, Division of Employment Security, and the Division of Workforce Solutions?

You are entitled to receive certain services in your preferred language. Interpretation services are provided at no cost to you. This includes Division of Workforce Solutions Career Centers. A poster should be displayed in that office called Your Right to an Interpreter, and which says, in more than thirty languages, "Point to your language. An interpreter will be called. The interpreter is provided at no cost to you."

What does the poster look like?

Here is a copy of the Your right to an interpreter. It should be posted prominently in every office that is open to the public. If you don't see one, please ask about it. 

What if someone does not receive adequate language assistance?

Those who feel that we have not provided adequate interpretation services, or have denied them access to an available translated document, may submit a complaint form to give us their feedback.

About Google Translate: 

The Department of Commerce, Division of Employment Security is providing the Google Translate option to assist you in reading the Division's website in languages other than English. Google Translate cannot translate all types of documents, and may not provide an exact translation. Anyone relying on information obtained from Google Translate does so at his or her own risk. The agency does not make any promises, assurances, or guarantees as to the accuracy of the translations provided. The agency, its officers, employees, and/or agents shall not be liable for damages or losses of any kind arising out of, or in connection with, the use or performance of such information, including but not limited to, damages or losses caused by reliance upon the accuracy of any such information, or damages incurred from the viewing, distributing, or copying of such materials.