Unemployment Insurance Contacts
For Claimants
Customer Call Center
Individuals and claimants should contact the Customer Call Center with questions regarding benefits and assistance with unemployment insurance claims, sign in or password resets.
Customer Call Center: 888-737-0259 (Do not call if you are an employer. This is for claimants only).
Pandemic Unemployment Assistance line: 866-847-7209.
Fax: 919-857-1296
Hours of Operation: Monday through Friday, 8:00 a.m. to 6:00 p.m. Saturday 8:00 a.m. to 5:00 p.m. Sunday from 12:00 p.m. to 5 p.m.
Fraud Hotline: 984-465-9224 (Monday – Friday, 8 a.m. to 5 p.m.)
Customer Contact Form
File New Claims Only
The fastest and most efficient way to apply for unemployment benefits is to visit our website at des.nc.gov. If you have any questions about filing a claim for unemployment benefits, or to inquire about an existing claim application, you can contact our Customer Call Center at 888-737-0259.
Weekly Certification
Weekly certifications (or weekly claim for benefits) must be filed online.
If you don’t have access to a computer, you can contact our customer call center by calling 1-888-737-0259.
Overpayment Inquiries
If you have questions about overpayments, please use our Overpayment Question Form.
For Employers
Employer Call Center
Employers should contact the Employer Call Center with questions or assistance regarding taxes, List of Charges/Potential Charges, sign in and password resets.
Phone (Toll Free): 866-278-3822
Phone (Local): 919-707-1150 (Do not call if you are having an individual claim issue. This is for employers only).
Fax: 919-715-0780
Hours of Operation: Monday through Friday, 8:00 a.m. to 4:30 p.m.
Employer Tax Assistance
des.tax.customerservice@nccommerce.com
UI Sides Employer Support & Inquiry
Appeals
Customers who have general questions about filing an appeal should contact the Customer Call Center or Employer Call Center.
Appeals must be filed online through the DES online benefits system or submitted to DES in writing. Verbal appeals will not be accepted.
If you’ve received your determination and you wish to appeal, information about your appeal rights can be found on that documentation.
Government & Public Relations
Media, legislators, and other government agencies needing information about DES and the unemployment insurance program in North Carolina should contact the Government & Public Relations Office.
Please note: This email address is for the media, legislators and other government agencies needing information. If you need assistance with your claim please use our Customer Contact Form.
Other DES Contacts
Pryor Gibson, Assistant Secretary
assistantsecretary@nccommerce.com
Other DES Employees
DES Mailing Address
DES Mailing Address:
P.O. Box 25903Raleigh, NC 27611-5903
DES Central Office Location:
700 Wade AvenueRaleigh, NC 27605