Unemployment Insurance Contacts
For Claimants
Customer Call Center
Individuals and claimants should contact the Customer Call Center with questions regarding benefits and assistance with unemployment insurance claims, sign in or password resets.
Phone: 888-737-0259
Fax: 919-857-1296
Hours of Operation: Monday through Friday, 8:00 a.m. to 4:30 p.m.
Customer Contact Form
File New Claims Only
The fastest and most efficient way to apply for unemployment benefits is to visit our website at des.nc.gov. If you have any questions about filing a claim for unemployment benefits, or to inquire about an existing claim application, you can contact our Customer Call Center at 888-737-0259.
Weekly Certification
The most efficient way to file your weekly certification (your weekly claim for benefits) is to file online. If you don't have access to a computer, you can file over the phone by calling 888-372-3453.
Overpayment Inquiries
Questions about how to repay an overpayment can be directed to the recovery staff in the Benefits Integrity Unit at 919-707-1338.
For Employers
Employer Call Center
Employers should contact the Employer Call Center with questions or assistance regarding taxes, List of Charges/Potential Charges, sign in and password resets.
Phone (Toll Free): 866-278-3822
Phone (Local): 919-707-1150
Fax: 919-715-0780
Hours of Operation: Monday through Friday, 8:00 a.m. to 4:30 p.m.
Employer Tax Assistance
des.tax.customerservice@nccommerce.com
UI Sides Employer Support & Inquiry
Appeals
Customers should contact DES's Appeals Section to file an appeal or with general inquiries about filing an appeal.
Phone: 919-707-1060
Government & Public Relations
Media, legislators, and other government agencies needing information about DES and the unemployment insurance program in North Carolina should contact the Government & Public Relations Office.
Phone: 919-707-1010
Fax: 919-733-9420
Other DES Contacts
Lockhart Taylor, Assistant Secretary
assistantsecretary@nccommerce.com
Other DES Employees
DES Mailing Address
DES Mailing Address:
P.O. Box 25903Raleigh, NC 27611-5903
DES Central Office Location:
700 Wade AvenueRaleigh, NC 27605