Unemployment Insurance Contacts
For Claimants
Customer Call Center
Individuals and claimants should contact the Customer Call Center with questions regarding benefits and assistance with unemployment insurance claims, sign in or password resets.
Phone: 888-737-0259 (Do not call if you are an employer. This is for claimants only).
Pandemic Unemployment Assistance line: 866-847-7209.
Fax: 919-857-1296
Hours of Operation: Monday through Friday, 8:00 a.m. to 8:00 p.m. Saturday 8:00 a.m. to 5:00 p.m. Sunday from 12:00 p.m. to 5 p.m. (PUA line only)
The Customer Call Center will be open on Memorial Day, May 25, from 8:00 a.m. to 5:00 p.m.
Customer Contact Form
File New Claims Only
The fastest and most efficient way to apply for unemployment benefits is to visit our website at des.nc.gov. If you have any questions about filing a claim for unemployment benefits, or to inquire about an existing claim application, you can contact our Customer Call Center at 888-737-0259.
Weekly Certification
The most efficient way to file your weekly certification (your weekly claim for benefits) is to file online. If you don't have access to a computer and you need assistance in filing your weekly certification, please call 888-737-0259.
You can also file your weekly certification by phone at 888-372-3453.
Overpayment Inquiries
Questions about how to repay an overpayment can be directed to the recovery staff in the Benefits Integrity Unit at 919-707-1338.
For Employers
Employer Call Center
Employers should contact the Employer Call Center with questions or assistance regarding taxes, List of Charges/Potential Charges, sign in and password resets.
Phone (Toll Free): 866-278-3822
Phone (Local): 919-707-1150 (Do not call if you are having an individual claim issue. This is for employers only).
Fax: 919-715-0780
Hours of Operation: Monday through Friday, 8:00 a.m. to 4:30 p.m.
Employer Tax Assistance
des.tax.customerservice@nccommerce.com
UI Sides Employer Support & Inquiry
Appeals
Customers should contact DES's Appeals Section to file an appeal or with general inquiries about filing an appeal.
Phone: 919-707-1060
If you’ve received your determination and you wish to appeal, information can be found on that documentation.
Government & Public Relations
Media, legislators, and other government agencies needing information about DES and the unemployment insurance program in North Carolina should contact the Government & Public Relations Office.
Please note: This email address is for the media, legislators and other government agencies needing information. If you need assistance with your claim please use our Customer Contact Form.
Other DES Contacts
Pryor Gibson, Assistant Secretary
assistantsecretary@nccommerce.com
Other DES Employees
DES Mailing Address
DES Mailing Address:
P.O. Box 25903Raleigh, NC 27611-5903
DES Central Office Location:
700 Wade AvenueRaleigh, NC 27605