Contact Us

Unemployment Insurance Contacts

For Claimants

For Claimants

Customer Call Center

Individuals and claimants should contact the Customer Call Center with questions regarding benefits and assistance with unemployment insurance claims, sign in or password resets.

Customer Call Center: 888-737-0259 (Do not call if you are an employer. This is for claimants only). 

Pandemic Unemployment Assistance line: 866-847-7209.

Fax: 919-857-1296

Hours of Operation: Monday through Friday, 8:00 a.m. to 6:00 p.m. Saturday 8:00 a.m. to 5:00 p.m. Sunday from 12:00 p.m. to 5 p.m. 

Fraud Hotline: 984-465-9224 (Monday – Friday, 8 a.m. to 5 p.m.)

Customer Contact Form

File New Claims Only

The fastest and most efficient way to apply for unemployment benefits is to visit our website at des.nc.gov. If you have any questions about filing a claim for unemployment benefits, or to inquire about an existing claim application, you can contact our Customer Call Center at 888-737-0259.

Weekly Certification

Weekly certifications (or weekly claim for benefits) must be filed online.

If you don’t have access to a computer, you can contact our customer call center by calling 1-888-737-0259.

Overpayment Inquiries 

If you have questions about overpayments, please use our Overpayment Question Form.

For Employers

For Employers

Employer Call Center

Employers should contact the Employer Call Center with questions or assistance regarding taxes, List of Charges/Potential Charges, sign in and password resets.

Phone (Toll Free): 866-278-3822

Phone (Local): 919-707-1150 (Do not call if you are having an individual claim issue. This is for employers only).

Fax: 919-715-0780

Hours of Operation: Monday through Friday, 8:00 a.m. to 4:30 p.m.

Employer Tax Assistance

des.tax.customerservice@nccommerce.com

UI Sides Employer Support & Inquiry

des.employersupport@nccommerce.com

Appeals

Appeals

Customers who have general questions about filing an appeal should contact the Customer Call Center or Employer Call Center.

Appeals must be filed online through the DES online benefits system or submitted to DES in writing. Verbal appeals will not be accepted.  

If you’ve received your determination and you wish to appeal, information about your appeal rights can be found on that documentation.

Government & Public Relations

Government & Public Relations

Media, legislators, and other government agencies needing information about DES and the unemployment insurance program in North Carolina should contact the Government & Public Relations Office.

des.pio@nccommerce.com

Please note: This email address is for the media, legislators and other government agencies needing information. If you need assistance with your claim please use our Customer Contact Form.

Other DES Contacts

Other DES Contacts

Pryor Gibson, Assistant Secretary

assistantsecretary@nccommerce.com

Other DES Employees

http://www.ncgov.com/empDirSearch.aspx

DES Mailing Address

DES Mailing Address

DES Mailing Address:

P.O. Box 25903
Raleigh, NC 27611-5903
 

DES Central Office Location:

700 Wade Avenue
Raleigh, NC 27605
 

Please note that this is a secure facility. Customers needing assistance with their unemployment insurance claim should contact us via phone or email only.