Debit Card Support

The North Carolina Division of Employment Security provides an option to receive unemployment benefit payments on a debit card. The DES Debit Card is particularly useful for recipients who don’t have bank accounts. The cards are cost-efficient, secure, easy-to-use, and provide many options for making withdrawals and purchases.

Previous Recipients and Replacement Cards

If you have previously received unemployment on a prepaid card, the Division of Employment Security will continue to send funds to that existing prepaid card account.

If you are longer in possession of that card, you will need to request a replacement card by accessing the Replace My Card feature on the cardholder website.

Please allow 7-10 days from the order date for the card to arrive in the mail. If you make another request for a new card while the first card is still in transit, the second request will permanently block the first card.

If your previous prepaid card has expired, a new replacement card will typically be automatically sent once the state posts a new payment to your account.
Forgot your PIN?
If you do not know your old debit card PIN, you can reset your PIN by logging into your account and choosing “My Settings” and then “My PIN.”

Click here for Frequently Asked Questions for North Carolina DES Debit Cardholders.