Debit Card Support

The North Carolina Division of Employment Security provides an option to receive unemployment benefit payments on a debit card. The DES Debit Card is particularly useful for recipients who don’t have bank accounts. The cards are cost-efficient, secure, easy-to-use, and provide many options for making withdrawals and purchases.

Previous Recipients and Replacement Cards

If your card is lost or stolen, the Bank of America “Zero Liability” Policy protects you against fraudulent transactions (subject to certain conditions). You need only contact the North Carolina DES Debit Card Customer Service Center at (855) 847-2026 to report your card lost or stolen and to request a replacement card. 

If the card has been used, the bank will issue the replacement card in the amount of the remaining balance. 

If the post office is unable to deliver a North Carolina DES Debit Card, it will be returned to the bank. Contact the North Carolina DES Debit Card Customer Service Center at (855) 847-2026 to update your address information and request a new card be mailed to you.

Forgot your PIN?
If you do not know your old debit card PIN, you can reset your PIN by logging into your account and choosing “My Settings” and then “My PIN.”

Click here for Frequently Asked Questions for North Carolina DES Debit Cardholders.

North Carolina DES Debit Card Customer Service Center at (855) 847-2026.