Filing Your Unemployment Application

You can apply for benefits online 24 hours a day, seven days a week. If you need help, contact our Customer Call Center at 888-737-0259, Monday through Friday, from 8 a.m. to 4:30 p.m.

You must create an online account to file an application for Unemployment Insurance online. Your account also provides access to the Claimant Self-Service Portal, where you can get information about your claim at any time, such as:

  • Claim status.
  • Payment detail.
  • Documents and determinations sent to you regarding your claim.
  • Address, payment method, and tax withholding updates.

To create your online account, you will need your Social Security Number and a valid email address. 

Create Your Online Account

  1. Select Sign Up on the DES webpage
  2. Enter your Social Security Number twice.
  3. Select 'Next.'
  4. You will then reach the 'Account Creation' page. Here you will:
    • Create a user name.
    • Enter your email address twice.
    • Create a pin number.
    • Enter your contact phone number.
    • Create a password.
  5.  Select 'Create Account.'
  6. After your new account is created, an email will be sent to the email address you provided during your account creation. Select the link in the email to activate the account. The link is only valid for one hour. You can now Sign In to the website using your user name and password.

*If you have questions or need assistance, contact the DES Customer Call Center at 888-737-0259.

Creating an Online Account for Claimants (Video)

Complete Your Application

Once your online account is activated, you may Sign In to begin your application for unemployment insurance.

If you don’t have access to a computer, there are computers available for your use at your local NCWorks Career Center. You may also apply for benefits by calling our Customer Call Center toll free at 888-737-0259.

How to File an Unemployment Claim and Complete a Dynamic Fact Finding (Video)