Filing Your Unemployment Application

You can apply for benefits online 24 hours a day, seven days a week. If you need help, contact our Customer Call Center at 888-737-0259.

Create an Online Account at des.nc.gov to:

  • File a claim for unemployment
  • Complete your Weekly Certifications
  • Check your Claim Status

To help prevent fraud and protect claimant and employer information, DES is increasing security measures for accessing its online benefits system.

ID.me: DES is partnering with ID.me to provide a secure identity verification process for unemployment claimants. Claimants may receive an email from DES notifying them that they must verify their identity through ID.me to access their account and be eligible for benefits. Claimants should click on the link in the email to start the verification process, which can be completed online 24 hours a day, 7 days a week.

Multi-Factor Authentication: When signing into their DES account, individuals may be asked to verify their identity using Multi-Factor Authentication. DES will send a one-time passcode to the email address on file for the account. The user must enter the one-time passcode and their password to access their account.

Need help with your Online Account?

Steps to Create an Online Account

IMPORTANT: USE A VALID EMAIL ADDRESS WHEN YOU CREATE YOUR ACCOUNT.

1. Click on ‘Create an Online Account’ on the DES homepage, des.nc.gov

2. Enter your Social Security Number twice. 

3. Select ‘Next.’ On the ‘User Account Creation’ page: 

  • Create a User Name (Remember: you will need this to sign in). 
  • Enter a valid email address twice. 
  • Create a PIN number (Used for telephone weekly certifications only). 
  • Enter your contact phone number. 
  • Create a Password (Must be at least 8 characters and include an uppercase letter, lowercase letter, number 1-9 and special character).

4. Select ‘Create Account.’ 

5. You can now Sign In at des.nc.gov. Use the User Name and Password you entered when creating your Online Account in Step 3. 

Creating an Online Account for Claimants (Video)

Complete Your Application

Once your online account is activated, you may Sign In to begin your application for unemployment insurance.

If you don’t have access to a computer, there are computers available for your use at your local NCWorks Career Center. You may also apply for benefits by calling our Customer Call Center toll free at 888-737-0259.

How to File an Unemployment Claim and Complete a Dynamic Fact Finding (Video)