Online Account Help for Individuals

How to Create Your Online Account Tip Sheet (download)

Online Account Help

Create an Online Account at to:

  • File a claim for unemployment
  • Complete your Weekly Certifications
  • Check your Claim Status

To help prevent fraud and protect claimant and employer information, DES is increasing security measures for accessing its online benefits system. DES is partnering with to provide a secure identity verification process for unemployment claimants. Claimants may receive an email from DES notifying them that they must verify their identity through to access their account and be eligible for benefits. Claimants should click on the link in the email to start the verification process, which can be completed online 24 hours a day, 7 days a week.

Multi-Factor Authentication: When signing into their DES account, individuals may be asked to verify their identity using Multi-Factor Authentication. DES will send a one-time passcode to the email address on file for the account. The user must enter the one-time passcode and their password to access their account.

Need help with your Online Account?

Steps to Create an Online Account


1. Click on ‘Create an Online Account’ on the DES homepage,

2. Enter your Social Security Number twice. 

3. Select ‘Next.’ On the ‘User Account Creation’ page: 

  • Create a User Name (Remember: you will need this to sign in). 
  • Enter a valid email address twice. 
  • Create a PIN number (Used for telephone weekly certifications only). 
  • Enter your contact phone number. 
  • Create a Password (Must be at least 8 characters and include an uppercase letter, lowercase letter, number 1-9 and special character).

4. Select ‘Create Account.’  

5. You can now Sign In at Use the User Name and Password you entered when creating your Online Account in Step 3.

Creating an Online Account for Claimants (Video)

I am trying to set up an Online Account, but it tells me I already have one.

  • Do you remember your User Name?
    • Yes – Enter the User Name in the Sign In page and click ‘I Forgot my Password/Reset Password’ link. Check your email for a link to reset your password.
    • No – Click ‘I forgot my User Name’ link and enter your email address. Check your email for your User Name.

My browser shows that the system is down from 11:00 p.m. to 3:00 a.m., but it's currently outside of those hours. How do I access my account? 

If you are seeing this message outside of the hours listed on this message, please try clearing your browser’s history, cookies and cache and try again.

If you do not know how to clear your browser’s history, cookies and cache, answers can be found following the links to the most frequently used browsers.

Google Chrome -

Internet Explorer -

Apple Safari (Mac)  -

Apple Safari (iPhone) -

Android -

For other Online Account issues, please use our Customer Contact Form or call the Customer Call Center at 888-737-0259. We will respond as quickly as possible.