Online Account Help for Individuals

How to Create Your Online Account Tip Sheet (download)

Online Account Help

Create an Online Account at des.nc.gov to:

  • File a claim for unemployment
  • Complete your Weekly Certifications
  • Check your Claim Status

Need help with your Online Account?

Steps to Create an Online Account

IMPORTANT: USE A VALID EMAIL ADDRESS WHEN YOU CREATE YOUR ACCOUNT.

1. Click on ‘Create an Online Account’ on the DES homepage, des.nc.gov

2. Enter your Social Security Number twice. 

3. Select ‘Next.’ On the ‘User Account Creation’ page: 

  • Create a User Name (Remember: you will need this to sign in). 
  • Enter a valid email address twice. 
  • Create a PIN number (Used for telephone weekly certifications only). 
  • Enter your contact phone number. 
  • Create a Password (Must be at least 8 characters and include an uppercase letter, lowercase letter, number 1-9 and special character).

4. Select ‘Create Account.’  

5. You can now Sign In at des.nc.gov. Use the User Name and Password you entered when creating your Online Account in Step 3.

Creating an Online Account for Claimants (Video)

I am trying to set up an Online Account, but it tells me I already have one.

  • Do you remember your User Name?
    • Yes – Enter the User Name in the Sign In page and click ‘I Forgot my Password/Reset Password’ link. Check your email for a link to reset your password.
    • No – Click ‘I forgot my User Name’ link and enter your email address. Check your email for your User Name.

My browser shows that the system is down from 11:00 p.m. to 3:00 a.m., but it's currently outside of those hours. How do I access my account? 

If you are seeing this message outside of the hours listed on this message, please try clearing your browser’s history, cookies and cache and try again.

If you do not know how to clear your browser’s history, cookies and cache, answers can be found following the links to the most frequently used browsers.

Google Chrome - https://support.google.com/accounts/answer/32050

Internet Explorer - https://neosmart.net/wiki/clear-internet-explorer-cache/

Apple Safari (Mac)  - https://support.apple.com/guide/safari/clear-your-browsing-history-sfri4...

Apple Safari (iPhone) - https://osxdaily.com/2020/03/17/how-clear-cache-iphone-ipad-safari/

Android - https://www.androidcentral.com/how-and-when-clear-app-cache-or-data-andr...

For other Online Account issues, please use our Customer Contact Form or call the Customer Call Center at 888-737-0259. We will respond as quickly as possible.