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North Carolina Division of Employment Security

The Division of Employment Security is working hard to help North Carolinians understand unemployment insurance and receive the benefits for which they are eligible. If you have questions or need assistance with your claim:

  • Find out the status of your claim at any time by phone or by clicking on the Claim Status tab in your online account.
  • Chat with one of our agents here at des.nc.gov or call our Customer Call Center for assistance. 
  • Check our website frequently for updated FAQs and information for individuals and employers.

Please note that NCWorks Career Centers do not process unemployment claims, and staff at those offices cannot answer specific questions about your claim.

Online Account Access

Create Account

Individuals: Create an Online Account to file for unemployment.

Employers: Create an Online Account to manage your tax and unemployment information.

News and Alerts

We’re Hiring!

The North Carolina Division of Employment Security is looking for dedicated, motivated employees to join our team. With remote positions available, there are opportunities for people across North Carolina. Learn more about Jobs at NCDES.

Federal Pandemic Unemployment Compensation Has Ended 

Under current law, the last Federal Pandemic Unemployment Compensation (FPUC) benefits were paid for the week ending July 25. FPUC was the federal CARES Act program that provided an extra $600 on top of a person’s weekly unemployment benefit amount. 

  • The $600 was added to claimants’ unemployment benefits each week for the weeks ending April 4 through July 25.
  • Payment for the week ending Saturday, Aug. 1 will not include the extra $600.
  • The maximum weekly benefit amount in North Carolina without FPUC is $350.
  • If a decision is made on a claim after July 25 and the claimant is owed benefits for any of the weeks ending April 4 through July 25, the benefits paid retroactively for those weeks will include the $600 FPUC benefit.

Claimants should continue filing their weekly certifications to receive their other benefits. 

Employer Tax Credit 

Under North Carolina’s COVID-19 Recovery Act (S.L. 2020-3), employers will receive a tax credit towards their contribution to the state’s Unemployment Insurance Fund. The credit is equal to the amount of the employer’s contribution due to the fund for the first quarter of 2020. 

Employers do not need to do anything to receive this credit other than to file their 1Q2020 Tax and Wage Report. Employers must file the report to receive the credit.

Any payments made for the first quarter will automatically be applied to any contributions due for the second quarter of 2020. If the amount of the credit is higher than the contributions due, the difference will be refunded. 

Please note that any outstanding employer bills for the first quarter of 2020 are no longer due and will be cancelled.

1099-G Information

Did you receive unemployment benefits in 2019? If so, you will receive a Form 1099-G from the Division of Employment Security. The processing and mailing of the 1099-Gs for 2019 is in progress. To view and print online copies, sign into the DES website. More information about the 1099-G can be found here.

DES Proposed Rules

Pursuant to N.C. Gen. Stat. § 150B-21.1, DES intends to adopt a temporary rule-.04 NCAC 24G .0104.   The public hearing is July 7,  2020.  Notice of the temporary rule is posted on the OAH website.

Pursuant to N.C. Gen. Stat. § 150B-21.1, DES intends to adopt temporary rules: 04 NCAC 24G .0101, .0102, and .0103.  The public hearing is May 26, 2020. Notice of the temporary rulemaking is posted on the OAH website.

Pursuant to N.C. Gen. Stat. § 150B-21.2, DES intends to adopt permanent rules. Review DES’s proposed rules. A public hearing on the DES Proposed Rules will take place on May 1, 2020 at 10 a.m. For more information, visit the Laws & Rules page.