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North Carolina Division of Employment Security

The Division of Employment Security is working hard to help North Carolinians understand unemployment insurance and receive the benefits for which they are eligible. If you have questions or need assistance with your claim:

  • Find out the status of your claim at any time by phone or by clicking on the Claim Status tab in your online account.
  • Chat with one of our agents here at des.nc.gov or call our Customer Call Center for assistance. 
  • Check our website frequently for updated FAQs and information for individuals and employers.

Please note that NCWorks Career Centers do not process unemployment claims, and staff at those offices cannot answer specific questions about your claim.

Online Account Access

Create Account

Individuals: Create an Online Account to file for unemployment.

Employers: Create an Online Account to manage your tax and unemployment information.

News and Alerts

Extended Benefits Available for Six Weeks After Oct. 10 

Due to a drop in the state’s unemployment rate, beginning Oct. 10, federal Extended Benefits (EB) will be available for up to six weeks of benefits rather than the current 9.6 weeks. EB is the regular federal program that extends state unemployment insurance benefits during periods of high unemployment. People who have exhausted 12 weeks of state unemployment insurance benefits and 13 weeks of Pandemic Emergency Unemployment Compensation may be eligible for EB. 

As a result of the change in Extended Benefits, the maximum weeks for which a person may be eligible for Pandemic Unemployment Assistance will be 39 weeks instead of 42.6 weeks.

Increased Weekly Benefit Amount Update

The COVID-19 Increased Benefit Amount (IBA) was established by HB 1105: Coronavirus Relief Act 3.0, which became law on Sept. 4, 2020. People who are eligible for IBA will receive a $50 increase in their weekly unemployment benefit amount retroactively to the benefit week that began on Sept. 6 through no later than the benefit week ending Dec. 26, 2020. 

Due to the complexity of determining eligibility for IBA, extensive reprogramming and testing of the unemployment system is required to ensure that payments can be made accurately without disrupting the benefit programs already in place. The IBA program is anticipated to be implemented by Oct. 30.

Benefits Charging for Reimbursable Employers  

In accordance with Executive Order No. 118, the Division of Employment Security is not charging employers’ accounts for benefits that have been paid to individuals for reasons related to COVID-19. 

Employers recently received a list of charges to their account showing all unemployment insurance benefits paid during the second quarter of 2020. 

This is not a bill, and employers are not required to submit payment with regards to these charges. It is generated for reporting purposes for the state to seek federal reimbursement for the charges. Employers will receive a reimbursement statement in November reflecting all credits due to their account. 

Employers: Paycheck Protection Program

Employers who received a Paycheck Protection Program loan should use the following Earnings Report Form to report to the Division of Employment Security payments they made to employees under the program.

Employer Earnings Report Form 

Employer Earnings Report Form Additional Page

We’re Hiring!

The North Carolina Division of Employment Security is looking for dedicated, motivated employees to join our team. With remote positions available, there are opportunities for people across North Carolina. Learn more about Jobs at NCDES.

DES Proposed Rules

Pursuant to N.C. Gen. Stat. § 150B-21.1, DES intends to adopt a temporary rule-.04 NCAC 24G .0104.   The public hearing is July 7,  2020.  Notice of the temporary rule is posted on the OAH website.